Its easy, simply complete the online Book A Bin formwith all your details then we will provide payment details and confirm your booking date. Note: for non account customers, payment must be made prior to delivery of bin. Alternatively, if pre-arranged, cash payment can be made direct to the driver upon delivery. Please read our Terms & Conditions

Once you complete the online Book A Bin form, we will reply with payment details and a confirmation date for delivery of your bin. If making an online banking payment, this must be completed prior to the bin bein delivered. Alternatively, if pre-arranged, cash payment can be made direct to the driver upon delivery. (All bins must be paid for on or before delivery unless you are a Jumbo Bins account customer). We accept the following methods of payment: -Cash on delivery -Online banking Please note: Unless agreed with management, no payment results in no bin.

We need at least 2.6 metres width for clearance, with no tight bends. Difficulties with access can be caused by trees, power poles, street signs, low building lines or narrow driveways. Please advise us prior to booking if you are unsure of any possible obstructions that we may need to be aware of.

Unfortunately this would be regarded by the council as a road hazard and unless you obtain an exemption beforehand it is not possible. Please contact Auckland Council 09 301 0100 for more information.

If you have an urgent request, we can sometimes get a bin to you within a few hours. For our regular service, we aim to deliver a bin on the day of booking where possible or on your preferred day (ensuring payment can be made prior or on the day of delivery). We try to be as flexible as possible with times to your advantage. Ideally, booking 24 hours in advance will allow for receipt of online payments.

You will need to ensure that we have detailed instructions as to where you want the bin left and payment will need to be pre-arranged.

Please alert us if there are dogs on your property. Any dogs or animals that may put our driver at risk must be safely restrained at the time of bin delivery. If our drivers cannot deliver a bin due to perceived threat from an animal, you will be deemed liable for the cost of the bin under our Terms and Conditions.

Standard bin hire is generally for 3-4 days. Prior arrangements can be made if you require the bin to be left longer or collected earlier. Longer hire may result in additional charges of $25/day.

Absolutely not! If the bin is moved while still empty, the driver may not be able to gain access to collect the bin again. If the bin is moved, any necessary steps that need to be taken to allow the driver access to collect the bin, will be at the customer's cost.

GENERAL WASTE BIN - Anything in the way of household waste to the kitchen sink! Household rubbish, garden waste, plastic, cardboard, office waste, furniture, appliances etc. No hardfill in the general waste bins. HARDFILL BIN - 3m hardfill bins are designed exclusively for hard fill material. They are for clean soil, concrete and dry clay. Bins can be filled to level of the top of the bin only. Do not put any rubbish in the hardfill bin. If the load is rejected from our hardfill sites, then it has to be tipped as managed waste and will incur an extra charge. If you have another type of hardfill, like bricks, tiles, rocks, scoria, asphalt, sand or compost, please talk to the office about pricing. Strictly, No rubbish in the hardfill bin. NOTE: General waste and hardfill waste cannot be placed into the same bin. If the bin weight limit is exceeded, you are liable to pay for overweight charges.

The following items cannot be put into any of the bins. Tyres, wet paint, asbestos, polystyrene, hot ashes, liquids, solvents, oils, chemicals, fibrolite, expanded foam, explosives, flammable waste. For more information on Hazardous Waste Disposal – please visit www.hazmobile.govt.nz

Depending on the size bin you order, there are highly visible markings around the bin denoting the levels to which you can fill. The advantage of this is that if you end up having more rubbish (nearly always) than you anticipate, you can continue filling up to the 9m mark and just pay the additional costs. The bins must not be filled any higher than level with the top to avoid spillage during transit. This is a legal requirement by LTSA and also to comply with OSH regulations. Should the bin be overfilled, this may result in the excess being removed and left at the site.

You may be charged an extra charge for excessive overweight. The overweight charge is $30 per 100kgs over the bin’s weight limit which is outlined on the Bin Sizes & Prices page. This must be paid as soon as possible after you have been advised of the overweight bin. Please read our Terms & Conditions

Our drivers are under instructions not to remove anything other than that contained within the bin itself. We cannot be sure that items left beside the bin are intended for removal. Please ensure anything you wish to be removed, is placed in the bin itself.

A cubic metre is a standard measurement. Imagine a giant cube or block that is one metre wide, by one metre high by one metre deep.

We endeavour to recycle wherever and whenever possible.

Our standard operating hours are Monday-Friday 7am-5pm, but we are happy to consider requests for specific situations which occur outside these hours. An additional charge may be levied in this instance. All messages and emails are checked during the weekend.